When you setup an appointment with us, there is initially a service charge. A tech visits, diagnoses the problem, figures out a remedy to the problem, and offers you an exact quote for parts and repair cost.
If at that point, you decide to have the appliance repaired, the service charge is then waived and all that is owed is the quoted price for the repair. We also offer a 2-year warranty on parts and labor. If instead of having it repaired, you decide to think about it or purchase a new appliance, only the service charge is levied. If within 30 days, you decide to have the appliance repaired through us, the service charge is deducted from the originally quoted price so the price remains the same.
We provide a warranty on our parts and labor for two years from the date of the original repair. Within two years from the date of a completed repair, Astre Appliance Services will provide the necessary adjustments, corrections or parts replacement (for repairs previously performed on this invoice only) at no charge, unless noted differently on the invoice. Within the first 30 days from the date of completed repair, no service or trip charge will be charged. After 30 days, the normal trip charges apply.
We offer flat rate pricing per job. Since we have multiple technicians out on the route, it’s not fair to charge hourly rates considering some technicians can do a job faster than others. With flat rate pricing, the job cost is the same to our customers regardless of the technician’s speed.
The price quoted is based on the Nation Appliance Major Price Guide Book, also called ‘the blue book’ for appliance repairs. This book is distributed and approved by all the manufacturers to keep the pricing uniform across the country.
Anything can be repaired, but is that fiscally responsible to do so? We understand that at some point, we all need to cut our losses and possibly buy a new appliance. Average life span of appliances ranges from 10-30 years, depending on the make and model. Our technicians are always upfront with their expert opinion as to whether it’s worth fixing or replacing.
No. Simply put, it’s impossible to diagnose any issues over the phone. Any type of phone diagnosis would only be a speculation because simple issues such as a broken wire could seem like much larger problems such as bad control boards or motors.
Sort of the same way a Porsche costs more to fix than a Ford. Some appliances, especially the higher end models, require more knowledge and skill to repair. Nowadays, the amount of electronics knowledge of appliances is just as important as the amount of mechanical knowledge that is required.