FAQs

We initially charge a service fee when you book an appointment. Our technician will visit your location, assess the problem, determine a solution, and provide an exact quote for parts and repair costs. If you decide to proceed with the repair, we'll waive the service fee, and you'll only pay the quoted repair price. We also offer a two-year warranty on parts and labor. If you choose not to repair immediately, you'll only pay the service fee. Should you opt for repair within 30 days, we'll deduct the service fee from the original quote, keeping the price the same.

Our warranty covers parts and labor for two years from the date of the original repair. During this period, we'll provide necessary adjustments, corrections, or parts replacement at no cost for previously performed repairs, unless stated otherwise on the invoice. For the first 30 days after the repair, we won't charge a service or trip fee. After this initial period, standard trip charges will apply.

We employ a flat rate pricing system for each job. This method ensures fairness, as technicians may work at different speeds. The flat rate means the cost remains the same regardless of the technician's efficiency. Our pricing is based on the national appliance major price guide book, commonly known as 'the blue book' for appliance repairs. This industry-standard guide is approved by manufacturers to maintain consistent pricing across the country.

While any appliance can be repaired, it's crucial to consider the financial implications. Appliances typically last between 10 to 30 years, depending on the make and model. Our technicians provide honest, expert opinions on whether repairing or replacing your appliance is the most cost-effective option. We understand that sometimes investing in a new appliance is more sensible than continuing to repair an old one.

It's not feasible to provide an accurate diagnosis or cost estimate over the phone. Attempting to do so would be purely speculative, as simple issues like a broken wire could present symptoms similar to more complex problems such as faulty control boards or motors. An in-person inspection is essential for a proper diagnosis and accurate cost estimate.

The cost variation in appliance repairs is comparable to the difference between repairing a luxury car versus a standard model. High-end appliances often require more specialized knowledge and skills to repair. In modern appliances, expertise in electronics is just as crucial as mechanical knowledge. This combination of factors contributes to the higher repair costs for certain appliances.

A grinding noise from your dishwasher can be concerning, but it's often caused by a few common issues. These include food or debris stuck in the motor, worn motor bearings, loose installation, broken or cracked impellers, or low water spray pressure. While these noises might be normal in some cases, especially if your dishwasher has a built-in food grinder, persistent or unusually loud grinding should be investigated.

To address a grinding noise in your dishwasher, you can try several troubleshooting steps. These include checking and cleaning the filter, interrupting the cleaning cycle to inspect for debris, disassembling the spray arm assembly, running the dishwasher empty, replacing broken or damaged parts, consulting your service manual, and if necessary, hiring a qualified appliance repair technician. These steps can help you identify the source of the grinding noise and determine whether it's a simple fix or requires expert attention.

Washers, especially front-loading models, can develop a moldy smell due to several factors. These include trapped moisture from closing the washer door after a cycle, wet clothes left too long in the machine, uneven flooring causing improper drainage, liquid fabric softener buildup, and frequent cold water washing. These conditions can lead to mold growth in hidden areas like the gasket, soap dispenser, and drum, resulting in unpleasant odors.

To eliminate mold smell in your washer, you can take several steps. These include wiping down the door and gasket after each use, cleaning the soap dispenser, properly washing moldy clothes, cleaning the washer tub with vinegar or specialized products, using mold-fighting products, leaving the door open when possible to air out the washer, and switching to he detergent for high-efficiency washers. These methods can help remove existing mold and prevent future growth.

If your washer still smells like mold after cleaning, try removing and rinsing the soap dispenser, rewashing any affected clothes on the hottest setting with non-chlorine bleach, and deep cleaning the tub using vinegar and tea tree oil or bleach and baking soda. If natural methods don't work, retail cleaning products may help. To prevent future odors, leave the door open after each use or wipe down the gasket, and always use high-efficiency detergent in HE washers. If the smell persists, contact a professional to check for hidden mold or mechanical issues.